You will get an email notification from MOCO and an SMS from your bank every time you make a transaction
Typically the money is refunded instantly; however, in some circumstances, it can take up to 7 days.
If you are a verified user, you cannot change your image.
However, if you have not verified your account, you can change your profile picture by clicking on the pencil icon inside the ‘Profile’ section.
You can email support@moco.com.np stating the reason for deactivation with a copy of your citizenship or driver’s license.
Yes, you can open a merchant and a user account with the same phone number.
However, to become a merchant, you should have a store, and you can easily be enrolled in the Merchant Management System [MMS] and Merchant portal. To become a user, you can register through the MOCO app.
MOCO users can earn 1 reward point for Rs. 100 spent.
Yes, you can add VISA credit cards of 20 different banks to MOCO.
As a MOCO user, you can add unlimited VISA debit and credit cards to your MOCO account.
You don’t need to add a balance to your MOCO account; you only have to add your card and pay directly through the app. It just works.
You can add VISA debit and credit cards from the following banks in MOCO:
MOCO is a Nepal Rastra Bank licensed organization with Payment Card Industry Data Security Standard (PCI DSS) certification.
PCI DSS was created by VISA, MasterCard, Discover, and American Express and is known for its tough security standards.
As mandated by the Nepal Rastra Bank (NRB), all MOCO users have to fill in the know your customer (KYC) form to perform transactions above Rs. 5,000. Follow these easy steps to become a verified MOCO user:
Step 1: Log into your MOCO account
Step 2: Tap on the profile icon in the top right corner
Step 3: Fill in the KYC form. It will take 24 hours to verify your KYC.
Note: For identification documents, you can upload scanned copies of PP-size photos and both sides of citizenship/license/passport/voter ID.
MOCO मा निम्न बैंकहरुको VISA डेबिट र क्रेडिट कार्डहरू थप्न मिल्छ:
MOCO, Payment Card Industry Data Security Standard (PCI DSS) प्रमाणीकरण भएको नेपाल राष्ट्र बैंकको इजाजतपत्र प्राप्त संस्था हो।
PCI DSS VISA, MasterCard, AliPay, र American Express द्वारा सिर्जना गरिएको हो र यो कडा सुरक्षा मापदण्डको लागि परिचित छ।
नेपाल राष्ट्र बैंक को आदेश अनुसार, सबै MOCO प्रयोगकर्ताहरूले रु. ५,००० भन्दा माथिको कारोबार गर्नका लागि ग्राहक पहिचान वा Know Your Customer (KYC) फारम भर्नुपर्छ।
प्रमाणित MOCO प्रयोगकर्ता बन्न यी सजिलो चरणहरू पालना गर्नुहोस्:
चरण १: आफ्नो MOCO खातामा लग इन गर्नुहोस्
चरण २: शीर्ष दायाँ कुनामा प्रोफाइल आइकनमा ट्याप गर्नुहोस्
चरण ३: KYC फारम भर्नुहोस्। तपाईंको KYC प्रमाणित हुन अधिकतम २४ घण्टा लाग्नेछ ।
नोटः ग्राहक पहिचानको लागि, तपाईंले पासपोर्ट साइज फोटोको स्क्यान गरिएको फोटो र नागरिकता/सवारीचालक अनुमतिपत्र /पासपोर्ट/मतदाता परिचयपत्र कुनै एकको, दुबै पट्टिको फोटो अपलोड गर्नुपर्ने हुन्छ।
हाम्रो सपोर्ट टिम हरेक दिन बिहान ७ बजेदेखि बेलुकी १० बजेसम्म उपलब्ध छ ।
थप प्रश्नहरूको लागि, कृपया टोल-फ्री नम्बर: 16600112212, वा 01-5970055 मा हाम्रो support team मा सम्पर्क गर्न सक्नुहुनेछ] ।